
This article taken from the November/December 2011 edition of Skin Deep Magazine.
Hazards of Waxing: Handling the three most common problem by Crickett Enos*, “The Wax Chick” crickett@thewaxchick.com
Waxing is a daily occurrence in the life of most estheticians. We have honed our technique, we know what wax to use, and our customer service skills are topnotch. What else is there to know? As professionals, it is our responsibility to know that to do when something goes awry, or when we are presented with a condition that falls outside of what we normally see.
When waxing goes wrong, the most common risks are skin lifting, ingrown hair, and the development of keloid or hypertrophic scarring. Though these incidents may be few and far between, they can turn an otherwise ordinary waxing service into a nightmare for both client and esthetician. That is why it is absolutely essential to know the hazards of waxing and how to mitigate problems, should they arise.
Skin Lifting Skin lifting is one waxing problem that strikes terror in the hearts of most professionals. We’ve all be there, or imagined it: along in the treatment room with our client, happily waxing away without a care in the world–until we remove the wax and the skin comes with it.
At the point, we’re usually wishing we had removed half an eyebrow instead. At least then we could fill it in with pencil. After some very choice expletives dance through our heads, we think, “How did that happen?”
Lifting happens when both dead and live skin cells are pulled off with the wax, creating an abrasion similar to scraping one’s knee. When lifting is visible, the area will be shiny and slightly “dewy” and the client may report a stinging sensation. However, depending on the client’s skin tone, the abrasion may not visible. In fact, the client may not even realize that anything out of the ordinary has happened until a day or two later when a scab starts to form.
Why does skin lift? Here are a few of the top reasons: 1) Poor technique. If you pull up when removing the wax, or do not hold the skin taut, this can cause lifting to occur. 2) Incorrect wax temperature. Both hard and soft wax will have a greater risk of causing lifting if the wax is too warm. Soft wax an also cause lifting if it too cold, as it can become gummy on the skin. 3) Compromised skin. If the client’s skin is dry, dehydrated, or flakey, the risk of lifting increases. 4) If the client is using certain medications (systemic and /or topical) that make the skin thinner or more sensitive, lifting may occur. Two examples are prednisone or Retin-A.
If lifting happens during a waxing session, some basic first-aid treatment will be needed. As mentioned, lifting is an abrasion and should be treated accordingly. An abrasion will go through the normal process of scab formation, peeling, and healing. The object is to keep the skin hydrated and protected during this time to minimize the client’s discomfort. Suggest the use of an over-the-counter salve such as Neosporin to protect the area against bacteria and keep the area hydrated. There is not much else that can be done to speed the healing process, beyond letting nature take its course.
In the event of more severe lifting, or if there is bleeding, cover the abrasion with a bandage if possible and refer your client to a physician.
Prevention is best. First and foremost, analyze the skin prior to waxing. This is especially important for brow and Brazilian waxing. Skin in these areas tends to be more delicate, making lifting more of a possibility. On the face, women are using more anti-aging products, which can lead to even thinner skin around the eye area. In the Brazilian area, the creases of the upper legs and buttocks make be severely dry and dehydrated–after all, who moisturizes their buttocks?
Noticing signs of compromised skin during the initial consultation can prevent pain for your client and trouble for you. If the client’s skin is too compromised to wax, it’s always better to be safe than sorry. let the client know why it would be unsafe to perform the service, send her home with the proper pre-wax product to improve th condition of the skin, and reschedule so that she can safely receive her waxing service at a later date.
Remember, even if have done all we can do to make sure lifting doesn’t occur, it can still happen. The best we can do is to be prepared.
Ingrown Hair Ingrown hair can be exacerbated by waxing treatments, so it’s good to have an understanding of this condition. An ingrown hair is a hair that gets trapped underneath the surface of the skin. If the growing hair is able to exit the pore (follicle), its only option is to curl back down into the skin. Ingrown hairs appear to lie flat just under the surface, running parallel with the skin, or they can turn back into the follicle, creating an infection in the skin that can exhibit as red and bumpy.
Though anyone can get them, ingrown hairs most often occur in clients with thick, coarse, and/or curly hair, and in those with an overabundance of dead cell buildup, and dry or dehydrated skin. Friction and improper shaving or waxing techniques may also contribute to the formation of these not-so-welcome visitors. Clients who get ingrown hairs from shaving may not get them from waxing, and vice versa; however, there are those who will get them no matter what.
so, what can we do as estheticians to help our clients deals with this troublesome condition? As we learned earlier, if the skin is in poor condition (dry/dehydrated), the hair will not be able to exit the follicle. Proper exfoliation plays a huge part in keeping the surface free of dead cells. The client can exfoliate at home with a light scrub or loofah, followed by a hydrating product to keep the skin supple, which will allow the hair to break through the surface. In-office treatments (such as a light chemical peel or hydrating treatments) may also be offered to encourage hairs to exit the pores.
The only thing that is not recommended is for the esthetician to extract an ingrown hair. Unless the technician has been trained to do so, attempting to extract the hair can lead to infection or scarring, creating more discomfort for the client.
For the clients who are severely affected by ingrown hair, it is a good course of action to refer them to a physician or certified professional who offers clinical treatment options for hair removal, such as laser or electrolysis. Waxing may not be the best method for these clients. Another treatment option you can suggest to them is sugaring which removes the hair while also removing dead cell buildup, so that trapped hair can be released. for clients who have between treatments instruct them to use a Bump Fighter razor. These razors are designed to cut the hair just above the skin, so regrowth won’t get trapped.
Keloid and Hypertrophic Scarring Keloid and hypertrophic scars are similar in appearance and can be difficult to tell apart. The only characteristic they share is that they are both scar tissue.
Keloids are typically thick, fibrous, tumor-like growths that extend beyond the boundaries of the original wound, such as an infected ingrown hair. This is why, tempting as it may be, extracting an ingrown hair is not recommended–not everyone who gets ingrown hairs will experience scarring, but it is certainly a risk. Hypertrophic scars are elevated and may resemble keloids, but they do not extend beyond the original area of the wound, and unlike keloids they may reduce over time. In the Brazilian area, where we see raised scarring, it is most likely to be hypertrophic.
Anyone can scar, but those most prone to keloid or hypertrophic scarring are those with a genetic predisposition and those with darker skin (Fitzpatrick types IV, V, VI).
If your client has a predisposition to keloid or hypertrophic scarring, performing a thorough analysis and recommending proper aftercare is key to executing a safe hair removal service. Exfoliation and hydration, as mentioned previously, should be used to reduce the risk of ingrown hairs so that scars do not have a chance to form.
Who knew there was so much to take into consideration when waxing? As professionals, we need to pay attention to the skin and listen to it when it talks to us. Lifting, ingrown hair, and scarring may not be common, but if we know what to do when we encounter these issues, we can become heroes to our clients. Stay educated, keep current, and involve your clients in the process.
*Written by Crickett Enos, “The Wax Chick” crickett@thewaxchick.com Cricket is a licensed esthetician in California, with more than 10 years of experience in the beauty industry, six of them as an instructor in advanced eyebrown design and Brazilian waxing. She is also a certified makeup artist, certified Alexandria Sugaring professional, and has a degree in business administration. This article was originally published in the November/December 2011 edition of Skin Deep Magazine published by the Associated Skin Care Professionals.